Welcome
Baby Tracker: Newborn Care Log is a baby care tracking app designed to help families record and review daily baby care routines in one place.
This support page covers account access, sign-in, synchronization, reminders, baby care records, privacy links, and account or data deletion requests.
Medical Disclaimer
The information provided in the app is for general informational purposes only and does not replace professional medical advice. Always consult your doctor or a qualified healthcare professional for health-related decisions.
Support Hours
Monday - Friday: 09:00 - 18:00 Turkey Time (TRT, UTC+3)
Saturday: 10:00 - 16:00 Turkey Time (TRT, UTC+3)
Sunday: Closed
Expected Response Times
General Questions: within 24-48 hours
Technical Issues: within 12-24 hours
Account and Data Deletion Requests: first response within 48 hours
Deletion Completion: within up to 30 days after request confirmation
Frequently Asked Questions
What is Baby Tracker: Newborn Care Log?
Baby Tracker is a baby care journal that helps you track breastfeeding, sleep, bottle feeding, diaper changes, food, pumping, medication, fever, bath, growth measurements, and activity records.
Where is my data stored?
Account and baby care data may be stored in Firebase cloud services. The app also uses a local SQLite database on your device to support offline use and bundled content.
Can the app work offline?
Many tracking records can be kept on the device. When an internet connection is available, supported records can be synchronized with cloud services.
Can I share a baby profile with another parent or caregiver?
Yes. The app includes a baby sharing feature that allows access through an invitation code. You can manage sharing settings inside the app.
Why are reminders or notifications not working?
Please make sure notification permission is enabled in your device settings, the app is up to date, and reminder times are configured correctly. iOS and Android power-saving settings may delay some notifications.
Is the content in the app medical advice?
No. Development, care, and health-related content is provided for informational purposes only. Always consult your doctor for decisions related to your baby's health.
Privacy and Data Protection
Data Types That May Be Processed
- Account information, such as email address, user ID, and profile details
- Baby profile information, such as name, birth date, gender, photo, and sharing details
- Care records, such as breastfeeding, sleep, bottle, diaper, food, pumping, medication, fever, bath, growth measurements, and activity records
- Notification and reminder preferences
- Crash reports and technical logs
How Data Is Used
Your data is used to provide baby care tracking, account management, baby sharing, synchronization, reminders, app functionality, and technical support.
Data Security
Cloud data is handled through Firebase infrastructure. Device data is stored in the app's local database. Please keep your device and account credentials secure.
Your Rights
- Request access to your data
- Ask for incorrect data to be corrected
- Request account and data deletion
- Contact support with privacy questions
Technical Support
If you experience a technical issue, please try the following steps first:
- Close and reopen the app
- Check your internet connection
- Make sure you are using the latest version of the app
- For notification issues, check your device notification permissions
- For sign-in issues, verify your email and password or request a password reset link
- For synchronization issues, check your account status and baby sharing settings inside the app
App Information
App Name: Baby Tracker: Newborn Care Log
Short Display Name: Baby Tracker
Turkish Display Name: Gün Gün Bebek Bakımı
Platform: iOS & Android
Developer: Mobisoft Yazılım
App Version: 1.0.25
Minimum iOS Version: iOS 15.0+
Support Languages: English and Turkish